Sri Highlands Carriage Services Sdn Bhd (198401004314 | 116833-M)

Sri Highlands Carriage Services Sdn Bhd (198401004314 | 116833-M) (“we”, “our”, or “us”) operates the Genting Sifu User platform (the “Platform”).

This Privacy Policy explains how we collect, use, and protect your personal information when you use our Platform. By using the Platform, you agree to this policy.

1. Information We Collect

1.1 Personal Information

We may collect:

• Full name
• Email address
• Phone number
• Profile photo

1.2 Account Verification Data

To verify your account, we may collect:

• Government-issued ID (e.g: IC, passport, or driver’s license)
• Identification numbers

Example: You may need to upload your ID to confirm your identity before using certain services.

1.3 Payment Information

We do NOT collect or store your payment details.
All payments are processed securely through third-party payment gateways.

1.4 Location Data

We collect your location only when the app is in use to:

• Match you with nearby services
• Determine pickup and drop-off locations
• Improve service accuracy

Example: Your location is used to assign a nearby driver or service provider.

1.5 Device & Usage Data

We may collect:

• IP address
• Device type and operating system
• App version
• Usage activity and interactions

1.6 Social Media

We do NOT collect or connect to any social media data.

2. Sensitive Personal Data

We only collect identification numbers for verification purposes.
This data is:

• Collected with your consent
• Used strictly for verification and compliance
• Protected according to applicable laws

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Verify your identity
• Provide and operate our services
• Match users with service providers
• Improve app performance
• Communicate important updates
• Comply with legal requirements

4. Log Data

We may collect:

• IP address
• Browser type
• Pages visited
• Time and date of usage

5. Cookies

We use cookies to improve user experience and analyze usage.
You can disable cookies, but some features may not work properly.

6. Data Sharing

We do NOT sell your personal data.
We may share data with:

• Service providers needed to operate the Platform
• Authorities if required by law

7. Data Security

We take reasonable steps to protect your data.
However, no system is 100% secure.

8. Data Retention

We keep your data only as long as necessary for services and legal requirements.

9. Changes to This Policy

This policy is effective from 1 September 2020.
We may update it from time to time. Continued use means you accept the changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

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